Terms & Conditions – Rental Policy

By accepting our terms and conditions, you agree to the following policies:

1.⁠ ⁠Cancellation & Refunds

Refunds are not possible within 24 hours of the booking.

If you cancel within 48 hours, you will receive a voucher to use on another day, which can also be transferred to someone else.

We do not provide cash refunds for reasons beyond our control, but we always strive to find a solution to satisfy our customers.

2.⁠ ⁠Rental Requirements & Usage Guidelines

There is no minimum age for renting bicycles.

Children under 16 are not allowed to use e-scooters.

Using our vehicles under the influence of alcohol or drugs is strictly prohibited. We reserve the right to refuse rentals in such cases.

We are not responsible for any fines resulting from improper use of the vehicle.

Helmet Policy: Helmets are mandatory for e-scooters and for bicycles only outside the city.

3.⁠ ⁠Return Policy & Late Fees

For 24-hour rentals, the vehicle must be returned at the same time it was picked up.

Late returns will result in an additional charge.

4.⁠ ⁠Liability, Damage & Theft

In case of damage, the customer is responsible for paying the repair cost based on the value of the damage.

In case of theft, the customer must pay the second-hand value of the vehicle. For more details, please contact our team.

5.⁠ ⁠Insurance Coverage

The total rental price includes third-party insurance, which covers accidents involving another vehicle on the road.

The insurance does not cover theft or damage—the customer is fully liable for this.

6.⁠ ⁠Security Deposit & Payment Terms

A security deposit is required and can be paid in cash or by card.

If paid by card, the refund will be €5 less due to bank transfer fees.

7.⁠ ⁠Data Protection & Privacy

We do not share customer data or personal information with any third parties.

8.⁠ ⁠Emergency Assistance

In case of emergency, please call us, and our Customer Service team will assist you.